Services

A holistic approach to safety, security, and privacy is the best way to protect both your users and your reputation. When possible, we prefer to work with clients on each of the three Ps – Programs. Policies. Processes. Addressing these three areas is the key to effectively protecting any online infrastructure and the people who rely on it. And we believe in introducing your efforts to influential members of the industry, government, and media who can attest to your work. We also recognize that every business has different needs as it grows, and the urgency of a situation sometimes requires support for specific aspects of a client’s online properties. For these circumstances, we’re pleased to offer the services described below.

Safety

Cyberbullying. Solicitation. Exposure to illegal content. These are just a few of the perils threatening the safety of your customers, employees, and partners – especially when you offer interactive consumer products online. SSP Blue’s leadership wrote the book on online safety, and the standards we developed are widely used by governments, NGOs, academics, and the private sector. Let us put these standards to work for you to keep your users safer and prevent your network from being exploited by child pornographers, predators, and human traffickers.

New Product Reviews

Show us a great online idea, and we’ll show you how an ill-intentioned user might exploit it. Then we’ll help you design your products and features in a way that minimizes risk and keeps your users safer online.

Technology

With a myriad of technologies designed to keep your users safe, we can tell you where your investments are best placed and help you and your users make the most of the safety technologies you choose. We can also work with your in-house experts to make your own technologies safer.

Educational Programs

Academic institutions and NGOs have developed benchmark programs for online safety education. We can help you extend their standards to your platform and help teach your users how to stay safer online.

Government Compliance

Overlooking a simple government expectation or regulation can cause a major impact to your business’ bottom line. We stay on top of the latest regulations and enforcement trends, helping you identify and fix risk areas and exceed government expectations.

Crisis Response

We know crisis. And we’ve helped top government, media, and technology companies respond to unexpected threats under the most stressful situations. The larger you are, the higher the risk of an attack on your users and your brand integrity. We’ll work with you to implement incident response plans that can be triggered anytime, anywhere.

External Affairs

We live at the intersection of online issues, talking with journalists, NGOs, academics, governments, and top companies each day. Let us build a coalition of influential advocates who can attest to your investments in user safety. And if a crisis hits, your CEO or president isn’t always the right spokesperson. We can go beyond crafting your messaging to doing the talking for you – in print, online, on radio, and on camera.

Security

From identity theft to data breaches, the Internet has brought a world of online criminals to our doorsteps. We believe you should put the same level of thought into your online security as you do your physical security, but it can be difficult to know where to start. We’ll find your weak spots and work with you to build defenses.

Technology

Front- and back-end technologies that identify and prevent spam, phishing, and malicious attacks can go a long way to deter criminals. We will work with your engineers and vendors to clearly define an implementation strategy that benefits enforcement efforts and consumers.

Educational Programs

Users need education to navigate online systems securely and to utilize the security tools created by your company for their benefit. We will identify ‘teachable moments’ across your site and build the proper messaging for these events. We will also help you create a security awareness site that builds trust with your user base while giving them the knowledge they need to be secure online citizens.

Enforcement

The best deterrence comes from a strong enforcement program. We will help develop an internal team that can investigate, identify, and prosecute criminal activity and civil harm. We will also help investigate breaches, leaks, and other IP theft to reduce loss and build a case for law enforcement referral or civil action.

Application Security

As your users demand more and more applications, you will need a way to prevent rogue applications from violating your terms of use, user privacy, and user security. We will define and help you build a program that can efficiently allow applications to go live with reduced risk and quickly remove rogue applications that attempt to beat the system.

Crisis Response

Major spam, phishing, and malicious code attacks can cause severe setbacks to your users, leading to a loss of user and advertiser trust and ultimately harming your revenue potential. We will provide strategic guidance during such occurrences, including bringing in key public relations expertise when needed. We will also provide the know-how to build an infrastructure that is ready for future crises.

Government Compliance

With the federal government increasingly active in online investigations and many states passing laws on public disclosure of data breaches, it’s easy to stir up a government inquiry. When the law changes or new compliance trends emerge, we know it and will work with your teams to determine what needs to be done.

External Affairs

We live at the intersection of online issues, talking with journalists, NGOs, academics, governments, and top companies each day. Let us build a coalition of influential advocates who can attest to your investments in online security. And if a crisis hits, your CEO or president isn’t always the right spokesperson. We can go beyond crafting your messaging to doing the talking for you – in print, online, on radio, and on camera.

Privacy

In an increasingly interconnected world, we all engage in quick communication with our colleagues, partners, and friends. But we want to safeguard that information from the peering eyes of others. We’ve created privacy programs for some of the most complicated and most trafficked social networks, and we can do it for you.

Privacy Planning

Each website is different in its user base and user expectations. We will work with you to define your philosophical views on privacy and set clear expectations with your users.

Privacy Implementation

Transparency, control, and choice are the most important facets of any privacy program. We will help you define and execute a program that proves to your users that you truly care about their privacy.

Educational Programs

Your users may falsely assume they have more privacy online than in the physical world. We’ll help you explain to them the importance on keeping personal information private and how to maintain privacy online.

Government Compliance

From online advertising principles to privacy principles, many voluntary programs exist to reduce the risk of user revolt or privacy lawsuits. We will guide you through this process and help you comply efficiently.

External Affairs

Many NGOs, government bodies, and trade associations have claimed a stake in the privacy arena. Let us build a coalition of influential advocates who can attest to your investments in protecting your users’ privacy. And if a crisis hits, your CEO or president isn’t always the right spokesperson. We can go beyond crafting your messaging to doing the talking for you – in print, online, on radio, and on camera.